Profile
Problem
Statement
Solution
by Innomaint
Its nationwide network is quite strong in every state across the length and breadth of the country. With a formidable team of several thousand people, the logistics provider delivers round the clock, 365 days a year.
| Industry | Logistics solution |
| Location | India |
Problem Statement
As the logistics solution provider branched out its cost centers across districts, the Management felt the pain in monitoring their ground handling equipment spread across the cost center, state, and region.
The firm runs serial line operations. Equipment breakdown in any location paralyzes their entire regular business operation. The manual communication of intimating any such failure melts away the message when passed through the hierarchy as the higher authorities don’t receive it.
The firm looked for a software application to maintain and manage mission-critical equipment such as Pallet Trucks, TBC Belt Conveyors, Dock levelers, Cage trolleys, Forklifts, etc.
They were unsure of the availability and reliability of their critical assets, whose failure halts the loading and unloading process delaying the shipment. They wished the software helps in the upkeep of around 20,000 assets across the country, providing them an MHE Report every week for visibility into the MTTR, MTBF, and the availability in each cost center.
Solutions by InnoMaint
Using the InnoMaint application, the senior management, including Cost center managers, gained complete insights into the uptime of each critical piece of equipment. They gained knowledge on this by just glancing at the Dashboard, which provides downtime information along with the count of breakdown and PPM activities.
Once downtime is detected, the system promptly notifies the technicians who work in line with the defined Service Level Agreement(SLA) to restore the failed equipment to a functional state. If there is a breach, reminders, and escalations enforce adherence to SLA.
Innomaint Mobile App helped the technicians to execute the PPM with easy digital checklists and monitor each asset by scanning the QR Code. Upon scan, the technicians can instantly retrieve asset details and maintenance history. As well known, this information is required to provide good quality fixes.
Innomaint provides role-based mapping for cost center managers, regional managers, and state heads to track entire maintenance operations under their scope of power and jurisdiction. They were able to instantly generate and validate MHE reports on a weekly and monthly basis.
Maintenance supervisors can allocate techs to shifts on a roster basis with auto-assign capabilities. Breakdown tasks can be auto-assigned to many technicians, in bulk, based on service category and user group mapping. Anyone can accept the task and start fixing it so that a breakdown never goes unnoticed and unattended. The log of start time, stop time, etc., are captured.
Results
- Immediate awareness of downtime status across all cost centers for uninterrupted shipping.
- KPI metrics to track MTTR, MTBF, FTFR, etc for inferring the quality of fixes and productive levels of equipment.
- Each state head can view the availability status of assets in cost centers located within their state.
- With accurate records on PPM captured from the mobile application, the management team can realistically aim for zero breakdowns.
- Improvement in operational efficiency by up to 30%.
- Increase in productivity by 10%
- Increase in service Turn around Time(TAT) by 40%.
- Reduction in operational costs by 30%.
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How a top-notch logistics partner used InnoMaint to achieve a very high availability of 20,000+ critical assets
