Profile
Problem
Statement
Solution
by Innomaint
Prosite has a history of exceeding client expectations whether it is for designing modern office space, home renovation, creating a restaurant ambiance, or breathing life into any other empty commercial space.
They create environments that are in harmony with Kuwaiti culture and values and are environmentally conscious.
Prosite provides facility management services covering a wide range of hard and soft services with real-time performance management systems.
They use Innomaint’s Field Service Management Software to streamline and optimize maintenance tasks at client sites and their internal assets in various locations.
| Industry | Facility Management |
| Location | Kuwait |
Problem Statement
- Wished to centralize data on kitchen, MEP & IT equipment maintenance for operational convenience.
- Sought to streamline maintenance by better handling AMC customer interactions.
- Get rid of human errors and inefficiencies associated with managing customer service requests.
- Overcome the limitations in the manual assignment of work orders to technicians.
- Challenge in tracking technician work on-site.
- Better monitoring of equipment breakdown
Solutions by InnoMaint
- To address Prosite’s needs, Innomaint configured its comprehensive field service management system on the servers of Prosite with a dedicated mobile app customized to their unique requirements.
- We mapped restaurant-based customer and facility-based equipment into distinct categories, enabling precise allocation of maintenance teams based on these categories.
- It makes it easy for maintenance supervisors to assign tasks based on service category, technician availability, skill set, user ratings, and current technician workload.
- The centralized monitoring of all maintenance activities provides administrators with a clear overview of ongoing tasks.
- Maintenance supervisors and customers can track technician routes live and their on-site work, ensuring quicker service turnaround time and promoting transparency in service.
- The enhanced work order monitoring via mobile app from remote locations provided better oversight of equipment breakdowns. It paved the way for prompt and effective resolutions, reducing high breakdown expenses.
Results
✔ Easy monitoring of technician travel routes minimized customer waiting time
✔ Simplification of technician on-site monitoring for work transparency
✔ Improvement in operational efficiency and customer satisfaction.
✔ Reduced downtime and smooth operation of kitchen equipment and facilities.
✔ Enhanced accountability and self-ownership of tasks among technicians for better service quality.
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