Profile
Statement
by Innomaint
Chocomelt’s story is one of passion, quality, and a deep understanding of the region’s discerning palate. What began as a singular vision has blossomed into a celebrated brand.
Chocomelt uses the finest ingredients for preparing desserts and beverages that quench the taste buds. Quality is central to all its offers, from rich flavors to inviting aromas.
The brand employs culinary and hospitality professionals to deliver high-quality desserts, treats, and specialty coffee, serving a memorable and unique experience for every visit.
| Industry | Food |
| Location | Gulf Countries |
- Proper monitoring of Breakdowns.
- Sought a software solution to streamline the kitchen equipment and facilities maintenance.
- Centralize all facility maintenance activities via a cloud environment to improve efficiency.
- Reduce reliance on manual processes that introduce inefficiencies and risk of skipping inspections.
- The need to monitor the work and travel of service technicians to ensure accountability and optimize resource allocation.
- Proper mechanism to monitor and track equipment breakdowns for minimizing downtime.
The key aspects of the solution include:
- Categorization of Equipment: All restaurant kitchen equipment and facility-related assets were meticulously mapped and categorized into distinct groups based on their type and function.
The categorization was the initial step toward clear visibility of asset details, maintenance history, and tracking. It ensured that each asset received individual attention for unique and optimal maintenance.
- Team Allocation: The asset segregation laid the groundwork for the best allocation of maintenance tasks to technicians based on skill set, staff availability, and insights into the current workload.
The Geo-Fencing feature enables only the techs within the Geo-Fencing circle to accept tasks. It comes in handy in cases where urgent fixes are required.
It paved the way for a streamlined workflow, reducing operational inefficiencies.
- Enhanced Task Visibility: The solution improves visibility into the tasks assigned to each maintenance technician. The administrative team can easily monitor who is responsible for each task, recurring issues, and maintenance performance of the branch and compare it easily with the performance of other locations.
- Work order transparency: Such transparency helps track and accelerate the progress of maintenance work orders. Maintenance managers can view the maintenance metrics with a single glance at the Dashboard.
All updations on maintenance transactions and work order progress are saved on centralized cloud servers. Such a highly reliable setup leaves no opportunity for data reference errors. All team members are on the same page regarding their responsibilities.
- SLA-Based Work Order Management: With Innomaint’s system, work orders are managed based on predefined Service Level Agreements (SLAs).
Maintenance supervisors can track technician tasks in real time, ensuring the completion of maintenance activities within the agreed-upon timelines.
It contributes to the smooth running of operations with minimal downtime. With timely maintenance interventions, equipment uptime and performance improved noticeably.
- 30% Minimized disruptions to business operations
- Smooth back-office and housekeeping operations
- Maintenance efficiency improvement translated to quick customer service
- Substantial improvement in equipment uptime(up to 20%) & reliability
- Well-balanced resource allocation for best employee morale
UNLOCK THE POWER OF CONNECTED MAINTENANCE WITH INNOMAINT
Future-Ready CMMS for a Seamless Maintenance Experience
Whether managing a single site or multiple locations, Innomaint's CMMS keeps all maintenance and asset data accessible and actionable. Reduce costs, improve uptime, and streamline compliance all from a single, intuitive platform.
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