Profile
Problem
Statement
Solution
by Innomaint
INOX Leisure/INOX Movies is an Indian multiplex chain based in Mumbai. The company, a subsidiary of USD 5 Billion INOX Group, has 722 screens in 170 multiplexes across 74 cities. The company went public in Nov. 1999. In a significant move, INOX Leisure acquired 89 Cinemas in 2006 and merged with PVR Cinemas, the largest cinema chain in India, last year.
INOX has pioneered plenty of ‘firsts’ in the Indian entertainment industry, including:
- the first screen with MX4D® Theater Effects.
- operation of a multiplex with Laser Projection for all the screens.
- INOX’s 7-star cinema viewing experience
- vibrant and lively KIDDLES for the young audience.
| Industry | Cinema |
| Location | India |
While carrying out critical equipment maintenance, the entertainment giant faced incompleteness issues in service. There is a tendency to skip a few steps in maintenance, which is unacceptable given their reputation and the business size.
If such deficiencies in service lead to downtime of critical equipment, it would be disruptive to the business. Hence Management wished to be proactive in maintenance with digital transformation as a precautionary measure.
Maintenance managers experienced difficulties tracking the Housekeeping activities. They sought a mechanism to manage the incidents, as and when they arise, to channel them for driving through completion.
Read to understand how InnoMaint helped their maintenance team meet those challenges head-on.
Solutions by InnoMaint
InnoMaint provided a world-class maintenance solution
that helps technicians on site with access to the right tools, information, and processes to complete their work.
INOX Movies standardized its internal maintenance operations with our cloud and mobile app-based digital solution. As InnoMaint EAM software is a lightweight mobile app, the maintenance team installed it on their smartphones.
Supervisors defined schedules and set the frequencies at which the maintenance schedules need to open up, at frequent or irregular intervals, to prepare the facilities for screening the movies.
Innomaint provided them with the feasibility to define simple, clear, and complete checklists for equipment maintenance. The schedule creator annexed documents and images to the checklists for easy understanding and implementation. Supervisors auto-assigned schedules to the maintenance crew, including housekeeping staff. The assignee received notifications on task assignments via mobile. They worked on it, recorded it, and communicated the work status via a digital pipeline.
InnoMaint provided the flexibility to reject assignments citing valid reasons and re-assigning jobs without delay based on live visibility into the current workload of each worker across the shifts.
Maintenance managers used monitoring points to track Diesel Generator(DG) running hours and trigger condition-based preventive maintenance tasks.
Upon every incident or faulty operation, the first observer of the defect created a service request via mobile with a simple QR code scan. The supervisor received the request from anywhere on his mobile and routed it into the system as a work order. They tracked the ticket progress at each stage based on completion time against time-bound service level agreements.
Results
✔ PPM compliance improved by 15%.
✔ Turn around time(TAT) of the incidents improved by 20%.
✔ On-time completion of jobs with an increased job completion ratio
✔ Ability to perform condition-based maintenance.
✔ Quick service requests with simple QR code scan via mobile app.
✔ Reduction in likelihood of unexpected incidents.
✔ Improved asset lifecycle.
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