Profile
Problem
Statement
Solution
by Innomaint
A three decades old construction company, based in Qatar, diversified its operations into allied fields such as facility and property management, real estate development, etc. It has added huge value to the infrastructure cycle over the decades. The facility management wing of the company uses digital tools to provide seamless facility functions to its clients.
The group of companies had nurtured its network of VIP customers by offering high-end design-build residential products for royal community and other high-ranking personnel.
| Industry | Facility Management |
| Location | Qatar |
Problem Statement
With the scaling up of the Facility Management business segment of the Group, the management felt the absence of an organized system to raise and track work requests.
Their team required a facility management software platform to:
- Manage their customers
- Receive customer communication through proper channels and track their status
- Track AMC package and Preventive maintenance tasks
- Manage their workforce remotely via a web portal and mobile app
- Provide real-time updates on maintenance progress to customers
It was no longer possible to track every service request effectively using the same manual approaches to maintenance management.
Solutions by InnoMaint
InnoMaint CAFM provided their FM team with the web console and a lightweight mobile Application. As an admin user of the application, The management provided individual user account for each customer. The customers can see updates on the current work progress whenever they wish from any location.
Even before fieldwork commences, customers and field managers can track the current location of the technicians and the route taken by them from the moment techs accept the tasks till they arrive at the customer location.
The service provider defined all routine PPM schedules and configured AMC packages in the application. AMC workflow covered call-outs, technician visits, estimates, quote generation, tax calculation, renewals, payment tracking, customer feedback, rating, etc. The digital ticketing system standardized operations to channel all customer complaints, promptly following them till completion.
- With the digital maintenance solution, FM division demonstrated operational consistency and operational excellence.
- Streamlining of customer requests with improved response and turnaround time
- Full-length transparency in each stage of service to customers
- Allocation of staff to work orders based on the current workload
- Glance of overall progress from a single Dashboard
UNLOCK THE POWER OF CONNECTED MAINTENANCE WITH INNOMAINT
Future-Ready CMMS for a Seamless Maintenance Experience
Whether managing a single site or multiple locations, Innomaint's CMMS keeps all maintenance and asset data accessible and actionable. Reduce costs, improve uptime, and streamline compliance all from a single, intuitive platform.
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