Profile
Statement
by Innomaint
As a perfect blend of period fidelity and contemporary gloss they serve meal salads, artisan sandwiches, pizzas, and pudding, fresh fish and sea food. The restaurant has appeared in the news of prominent magazines like The National, TimeOut, Vogue Man, Traveler, etc.
| Industry | Food |
| Location | Dubai |
Problem Statement
The restaurant was maintaining all the asset details in excel sheets. The eatery has numerous cooking and kitchen assets and electronic assets. It lacked a proper solution for service requests, emergency failures, spare management, and quality controls.
Further, management was unable to measure maintenance progress. There was no proper record of what work had been done to which asset.
When evaluating a cloud-based maintenance software, they looked for one solution to track all the culinary assets in all branches and manage the spare parts inventory.
The restaurant employs maintenance workers at the main branch. In case of any incident(equipment failure) or service requirement, the branch managers called for the main branch.
The managers at branches manually approved the paper quote submitted by technicians.
The senior management wished to have genuine data on work estimates/costs for jobs.
So they were looking for a digital solution to record all the maintenance operations on assets automatically and trace maintenance history easily and quickly.
Solutions by InnoMaint
InnoMaint team recommended its Field Service Management(FSM) software as it would be a perfect fit for their unique maintenance requirement. The workflow automated the entire manual process. The application provided a mobile app for all users.
Any authorized employee across the branches with access to the mobile app can easily create a service request for hard and soft services. They conveyed the work to be done clearly with photo, video, and voice attachments.
The maintenance manager at the main branch received the service request, reviewed it, and converted it as Quoted work with a customized quote.
The manager at the source branch approved the quote. Upon approval, the maintenance manager at main branch auto-assigned a technician to the work order based on expertise, experience, and availability. The cloud-based web and mobile application provided updated information on technician availability and the current workload of the technician before assigning tasks.
The managers at the branch location tracked how close the techs were to their job site with Geo Location tracking along with the route.
The application stored all the information on quotes and payments for later reference. Managers can view the maintenance tasks planned for the day, week, month, or year from a calendar view and create schedules from the calendar view. The Dashboard provided clear information on the progress of work orders, technician performance, asset performance, etc.
Since subscribing to InnoMaint, the brasserie has been using the application actively as it is easy to use by everyone from the mobile and web. Our good customer support translated into quick and voluntary adoption.
As all the information on assets resided on the cloud, techs easily accessed them with a simple QR code scan using their mobile. The work transparency and data storage were a class apart from Excel spreadsheets.
Results
- Complete track of preventive and corrective work orders
- Precise tracking of time spent on maintenance
- Knowledge of the amount spent on spare purchases and replacements
- Clear visibility and tracking of assets across all three restaurants.
- Every operation is recorded automatically and retrievable on demand.
UNLOCK THE POWER OF CONNECTED MAINTENANCE WITH INNOMAINT
Future-Ready CMMS for a Seamless Maintenance Experience
Whether managing a single site or multiple locations, Innomaint's CMMS keeps all maintenance and asset data accessible and actionable. Reduce costs, improve uptime, and streamline compliance all from a single, intuitive platform.
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