Company
Profile
Problem
Statement
Solution
by Innomaint
businesses revival in the Emirate of Abu Dhabi. Launched in 1999, it functions
with a vision of meeting the ever-increasing demand for development,
management, & investment in Healthcare.
It helps the private healthcare sector thrive by forging long-term partnerships
with reputed national and international medical institutions with a common goal
of building sustainable businesses by performing facility management, assisting
institutions in obtaining DoH license from the Department of Health.
Dublin Health Services
| Industry | Healthcare |
| Established | 1999 |
| Location | Abu Dhabi |
Problem Statement
Seha UAE Emirates Hospital is a client of Dublin for whom it provides Facility Management Services.
Dubin wished to automate the Planned Preventive Maintenance(PPM) activities and Complaint resolution for the hospital assets to ascertain both the safety of patients and employees.
Dublin resorted to automation as strict maintenance practices are a foundational pillar of patient care.
Solutions by InnoMaint
The Departmental Heads could conveniently view the maintenance schedules configured for assets and biomedical equipment from the 52-week PPM calendar.
The application provided a customized dashboard foreachDepartmental Head, with the data and metrics they wish to see and consolidated reports on maintenance to know the pulse of maintenance activities.
Senior Management with SuperAdmin privilege can view the complete asset details, maintenance history, and progress for all assets across departments.
Any user who notices a defect in an asset belonging to their department could instantly raise a complaint using a QR code scan without depending on other staff for service request submission.
Based on the acceptable criteria configured for SLA, the system escalated the delays in tasks to users higher up in the hierarchy.
Before the escalations, it also promptly sent reminders to the concerned technicians to accelerate their progress on the tasks via SMS, push, and in-app notifications.
Testimonials
Since 2020 the application has helped us to manage maintenance, quickly resolve requests from end users via QR codes, and transfer assets. Excellent service support!
Rajeesh M K,
Bio Medical Engineer
Dublin Health Services LLC.
Watch Video >>
Results
✔ Consistent and high-quality patient care without maintenance-related disruptions .
✔ Increase in Biomedical equipment availability with reduced downtime owing to regular scheduled maintenance.
✔ Alerts to Departmental Head on overdue activities for on-time maintenance.
✔ Instant Complaint creation reduces downtime and improves asset lifespan.
✔ Increase in engineer productivity with analytics and reports.
✔ Reduction in maintenance costs owing to maintenance automation.
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